Refund & Returns Policy

At EpoxyCoat Depot, customer satisfaction is our priority. We strive to provide high-quality epoxy coatings, industrial paints, primers, sealers, and related products. Please review our return and refund policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return within 14 days of delivery if:

  • The item is unused, unopened, and in its original packaging.

  • The product was received damaged during transit.

  • The incorrect item was shipped.

  • The product has a verified manufacturing defect.

To qualify for a return, proof of purchase and photographs of the product and packaging may be required.

2. Non-Returnable Items

For safety and quality assurance reasons, the following items cannot be returned:

  • Opened or partially used coatings, paints, primers, or sealers.

  • Custom-tinted or made-to-order products.

  • Products damaged due to improper storage, handling, or application.

  • Clearance or final-sale items.

  • Special-order products.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Description of the issue

Upon verification, we may offer a replacement, store credit, or refund.

4. Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for return.

  3. Wait for return authorization instructions.

  4. Ship the approved item to the designated return address.

Unauthorized returns may not be accepted.

5. Refunds

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the return results from our error.

6. Exchanges

We may replace products that arrive damaged, defective, or incorrectly shipped. Replacement requests must be submitted within 48 hours of delivery.

7. Order Cancellations

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may no longer be possible.

8. Wholesale and Commercial Orders

Bulk, contractor, distributor, and commercial orders may be subject to separate return and refund terms. Please contact us before placing large-volume orders.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

EpoxyCoat Depot
Customer Support Department
Email: support@epoxycoatdepot.com
Tel: +41245391223

We are committed to resolving issues promptly and ensuring a positive customer experience.